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Frequently asked questions

What is the return policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can directly submit a return request from your customer account on our website. If you encounter any trouble with the self-service return portal, feel free to contact us at zheguxian@foxmail.com for assistance. Please note that returns will need to be sent to the following address: [C/O 1175 Florence Columbus Road UNITB (A12-A35), Bordentown, New Jersey 08505, USA]If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return via self-service or email will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at zheguxian@foxmail.com.

Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.

When will I get my order?

Several items in our shop are pre-sale goods, which will be shipped out within 15 business days after payment.
If you are unwilling to wait for the pre-order lead time, please submit a cancellation request via our official mailbox: zheguxian@foxmail.com and attach your order number. We will approve your full refund without extra fees shortly after receiving your message.
Kind reminder: After we complete the refund procedure, most US card providers need 3–7 business days to credit funds to your account due to bank settlement rules. Weekends and US public holidays are excluded from the processing period.

How much does shipping cost?

Free standard shipping is offered for all orders over $10 to our covered 49 contiguous US states. Orders below $10 will be charged regular shipping cost at checkout.
We DO NOT ship to Alaska, Hawaii, Puerto Rico, Guam, American Samoa, all US overseas territories and military APO/FPO addresses.
Orders submitted with excluded delivery locations will be canceled automatically, and full refunds will be processed accordingly. Refunds normally take 3–7 business days to reflect on your payment account per bank processing rules.

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Products

Acne Spot Saviour

Acne Spot Saviour

$9.90

Regular price $13.90 Sale price $9.90
Alaska Volcano Pore Clay Stick

Alaska Volcano Pore Clay Stick

$10.90

Regular price $12.90 Sale price $10.90
Body Exfoliator Spray

Body Exfoliator Spray

$17.90

Regular price $27.90 Sale price $17.90
Cleansing Body Wash

Cleansing Body Wash

$19.80

Regular price Sale price $19.80